We take the privacy of our users' data seriously. This privacy policy outlines what information we collect, how we use it, who we share it with, and the rights our users have over their own data.
When users sign up for an account, we ask for basic contact information such as name, email address, and phone number. We use this to create user accounts and provide our services.
We also automatically collect certain technical information from all visitors, whether registered users or non-registered visitors. This includes IP address, browser type, operating system, date/time of visit, pages visited, time spent on each page, and details about the device used to access our site. We mainly use this for statistical analysis and improving site functionality.
Importantly, we do not collect any sensitive health or medical information. Our site provides general health information and our hormone clinic services do require sharing medical details with our doctors, but no health information whatsoever is tracked or stored through the website itself.
We use the contact information provided at sign up to create user accounts, provide customer support, process orders, and keep users informed about account activity through emails and texts.
The technical information we collect automatically is used mainly for administering and protecting the site. For example analyzing site traffic, troubleshooting issues, and tracing security threats. We also use this to improve site functionality and user experience.
We aim to be transparent about data collection allow users control over their privacy. Users have the following rights in regard to the contact info, account data, and usage data we collect:
Access: users may request a copy of their data collected by us. We will provide this electronically in CSV or JSON format within 30 days.
Rectification: users have the right to correct any incomplete or inaccurate data we hold about them. This can be done directly within account settings.
Erasure: users may request for any or all their stored personal data to be deleted from our databases. This does not apply to aggregated statistical data from which personal identification markers have been removed.
Restriction of processing: users may request us to stop using all or parts of their stored personal data. When such restriction is in place, any requested actions requiring the use of restricted data cannot occur.
Objection: users may tell us at any time to stop using their contact information for email marketing messages from us. Opt-out unsubscribe links are present in all our marketing emails.
Portability: users have the right to transfer personal data stored with us directly to another provider chosen by them. We will provide this data transfer within 30 days upon request.
Complaint: users have the right to lodge a complaint with their local supervisory authority if they have concerns about how we are handling their personal data.
We aim to honor valid user requests related to these rights within 30 days whenever feasible, unless a longer period is legally permissible and communicate in case we cannot adhere to any request. We may also ask for confirming user identity before carrying out requests related to data access, rectification, deletion etc.
We hope this clearly summarizes how we handle privacy and user data. Please contact us if you need any clarification or have additional questions!